Fewer Bugs, More Play for Punters
Status
Effective analysis of the impact of changes to applications was an important requirement for a gaming business. Attempting to track user problems in isolation led to costly and ineffectual tracking of issues such as mobile coverage and outdated devices.
Solution
User journey monitoring was outsourced without requiring code injection, and the gaming business received highly detailed customer journey data 24/7. Without external factors distorting results - like phone coverage etc measurement in isolation.
Impact
Customer experience is greatly improved. Issues caused by application and UX changes are now identified and corrected before they impact gamers. Video replays of user journeys provide invaluable evidence of obstacles as well as learning moments for the business. Disparate and third party systems and apps such as Google Maps can also be monitored.
Other Case Studies
Security Updates
Business needs to respond efficiently and effectively to any security threats that pose a risk to systems. However, security solutions such as patches and updates often diminish performance.
MPLS to NaaS
Many large organisations are replacing MPLS with NaaS solutions for improved network connectivity and capacity, but the impact on users can be devastating.
Critical Systems
Adequate monitoring of ESB (Enterprise Service Bus) systems is complex with many moving parts. Organisations such as Emergency Services require intricate work distribution and hosting capabilities.
2 Factor Authentication
Seeking a reduced risk profile, a financial organisation looks into implementing 2FA (Two Factor Authentication) across its internal and external facing systems.
Remote Sites
A large construction company faced frustration when offsite staff were unable to access internal systems. Required platforms and systems were unavailable for remote workers.