In today's dynamic business environment, IT applications and infrastructure are undergoing constant change in order to extend service offerings and gain efficiencies. A common challenge lies in managing the availability and performance of new applications and services together with legacy systems. The distributed nature and increased complexity of enterprise IT environments requires a service that provides end-to-end monitoring and management and keeps the business stakeholders informed.

The REMASYS Fully Managed Monitoring Service has been designed to meet the needs of corporate clients to facilitate operational cost savings, capital expenditure optimisation and improved service delivery.

The service provides monitoring of applications and infrastructure, presenting availability and performance information on an easy to view console from a web browser. The health of the managed system and its respective business views such as service availability and performance are presented in user tailored dashboards.

The service includes gathering and consolidation of information from all interrelated components that make up an overall system and easily adapts to any IT system environment. The aim of the Fully Managed Service is to embrace the totality of a corporation's IT system.

The service provides the following key benefits:

• Early detection and reduced resolution cycle time of customer-facing systems which directly affect customer service and resultant customer-satisfaction.
• Optimisation of the IT&T investment portfolio through improved resource utilisation, constant load management and more accurate predictive capacity planning.
• Improved security of networks and infrastructure through ongoing detection and monitoring of all devices
• Improved implementation and rollout of new systems through rigorous impact analysis for final testing and modelling of the new system's immediate impact on existing production systems. Reduces life-cycle costs and cost of quality often experienced in post-implementation change.
• Greater visibility of third party IT&T Services Contract performance against contracted Service Level Agreements where applications, infrastructure and networks are outsourced. Ensures non-performance is being accurately identified if occurring.
• Sophisticated presentation of systems performance for Internal IT service delivery purposes. Enables the IT department to provide online visibility to the organisation's C-Level executives of actual service level performance across multiple critical core business applications on a range of diverse platforms.

Interested? Contact REMASYS at info@remasys.com or phone 03-9804 4100.