Differentiators |
Benefits |
| No fixed object definitions
|
Ad-hoc ability to define any new type of object.
The result is a management system that remains relevant at all times through its ability to accommodate all of the organisation’s management requirements. |
| Completely agentless |
Removes all problems associated with agents.
EAGLE-i is capable of accessing any information
residing within the system as well as providing
automation of control for any element of the system. |
| Generic 3-dimensional
systems model
|
Provides both horizontal (integrated) and vertical
(technology) system views resulting in a truly holistic
systems perspective for any system.
Presents actual status and end-to-end system
performance through its ability to measure the system
end-user’s experience.
Provides drill-down capability for any horizontal or
vertical system objects. |
| Knowledge Trees – Portable,
Scalable, Readily
Configurable |
Ability to manage any complex dynamic environment
Rapidly deployed into any environment – customisation
takes days, not months or years.
Provides for retention of expert knowledge (knowledge
stays with system after human expert walks out the door).
Provides portability of knowledge i.e. online access to
Knowledge Tree libraries.
Ease of use: no programming required, ease of installation. |
| Accurate real-time Root
Cause Analysis (RCA) |
Ability to identify in real time the root cause of system
performance degradation. |
| System and Component
Normalisation
|
Expedites the resolution of system issues by the
elimination of the irrelevant events.
Provides an objective yardstick for system performance
and operation i.e. baseline. |
| Dynamic Baselining |
Auto normalisation and correlation of data that shows the impact and cause for out of norm events. |
| Smart alerting |
Alerts to notify a deviation from the norm remove the need for fixed threshold values. |
| True System Performance |
True system performance is determined by measuring
client transactional performance; it is not derived by
inference. |
| Automated Feed-back Loop |
Allows for automated rectification of identified recurrent
issues such as memory leaks etc.
Eliminates manual routine fixes by IT staff; minimises
system downtime. |
| Proactive Management |
Provides seasonal forecasting on any object; thus
allowing for proactive control, early warning and
capacity planning. |
